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BOCCO does not read out text messages sent from a smartphone.
Check the language setting on your smartphone.
It needs to be set to English in order to have BOCCO read out English texts.
For texts in Japanese and other languages, it needs to be set to “other languages.”
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The lock sensor is not responding.
Bring the lock sensor close to the BOCCO main unit and reinstall batteries.
When complete, you will receive a notice on your smartphone a notification: “Added Lock Sensor to our room.” This indicates that the sensor is now communicating with BOCCO.
If you do not receive the notification, repeat the battery installation. If the problem persists after several tries, replace the batteries with new ones.
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The vibration sensor is not responding.
Bring the vibration sensor close to the BOCCO main unit and reinstall batteries.
When complete, you will receive a notice on your smartphone a notification: “Added Door Sensor to our room.” This indicates that the sensor is now communicating with BOCCO.
If you do not receive the notification, repeat the battery installation. If the problem persists after several tries, replace the batteries with new ones.
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I want to change my account password.
1) Please make a note of your registered email address.
2) If you are logged in to the application, press the "Settings" button (cog wheel) at the top left of the screen and select "Log Out".
3) The logged out setting screen will be displayed. Please select "Log in".
4) After entering your registered email address, select "SEND EMAIL FOR RESETTING PASSWORD". An email for password reset will be sent to your registered email address.
Open this email and change to a new password.
5) Log in to the application using your new password.
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The playback volume of the application is low.
If the smartphone is set to silent mode
the application is designed to playback with a lower volume.
When the smartphone is not in silent mode, the playback volume will be higher,
so if you feel the volume is too low, please try switching out of silent mode.
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I cannot install the BOCCO application.
If you cannot install the application, please check the following items.
1) Check the OS version of your smartphone. If you are using an outdated OS, please update to a newer version. iOS must be 8.0 or later. Android must be 4.4 or later.
2) Your smartphone should be equipped with BLE (Bluetooth Low Energy).
3) The application cannot be installed to an Android device that doesn't use Google Play.
*The BOCCO application supports only Japanese and English languages. (If the phone is set to a language other than Japanese, the application will be displayed in English.)
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I want to change the name of a sensor.
1) Enter the BOCCO chatroom that contains the sensor that you would like to rename.
2) Press the image to the left of a sensor notification message in the chatroom.
3) You can change the sensor name under the "SENSOR'S NICKNAME" field.
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I want to reduce the storage space used by the application.
1) Start the BOCCO application and press the settings button at the top right of the screen.
2) Under "ETC", press "Clear Cache". After checking the contents and pressing "OK", the images and sound data will erased, freeing some storage space.
*When scrolling back to previously received messages, these messages will be saved localy on the phone, so some storage space will be used.
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About BOCCO's automatic software update.
BOCCO's main body software receives the default settings from the smartphone application, and is automatically updated after connecting to the WiFi network.
The update may take up to several hours depending on the Internet connection quality. During an automatic update, BOCCO's eyes will blink green.
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BOCCO is not talking.
Unplug the AC adapter and plug it back in.
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I can’t record more than 6 seconds.
You can record up to 6 seconds of audio by pressing the button. In order to record a longer message (up to 20 seconds), hold down the record button a little longer.
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What materials is BOCCO made of?
BOCCO is made of ABS resin.
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The sensor is not responding.
Bring the sensor close to the BOCCO main unit and reinstall batteries.
When complete, you will receive a notice on your smartphone a notification: “Added Door Sensor to our room.” This indicates that the sensor is now communicating with BOCCO.
If you do not receive the notification, repeat the battery installation. If the problem persists after several tries, replace the batteries with new ones.
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Where to buy a BOCCO?
You can pre-order BOCCO in our web site. For more information, please check here.
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I want to remove a BOCCO room from the app.
1)Choose the BOCCO room that you wish to remove from the app.
2)Tap the Settings button on the upper right corner.
3)Select the icon representing yourself under “Members.”
4)Tap the Settings button on the upper right corner.
5)Select “LEALVE FROM THIS ROOM.”
6)Select Yes when the app asks you: “Are you sure?” You are now unsubscribed from the group and the BOCCO room will no longer show on your app.
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I want to share a BOCCO room with another person.
In order to share a BOCCO room with another smartphone user, the user needs to enter certain information about your BOCCO unit on his/her phone:
1)Follow the steps for the “first-time setup” in the user’s guide to connect smartphone (A) to BOCCO.
2)Download the BOCCO app on smartphone (B). Bring BOCCO to where smartphone (B) is located and has access to a Wifi network.
3)Plug in BOCCO’s AC adapter. BOCCO’s eyes will flash red light to indicate that it is off line.
4)Open the BOCCO app on smartphone (B). Follow the steps for the “first-time setup” described in the instructions to connect to BOCCO. (The setup process requires you to enter information about the Wifi network to which smartphone (B) is connected. We recommend establishing a connection with BOCCO this way rather than using the “+Add new BOCCO” (Android) and “Find new BOCCO” (iPhone) feature on the app.) This allows smartphones (A) and (B) to share the same BOCCO room.
5)Bring back BOCCO to where it was.
6)Perform “+Add new BOCCO” (Android)/“Find new BOCCO” (iPhone) on smartphone (A) and revert the Wifi setting to the original one.
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Can I erase some of the previous messages?
You cannot select messages to erase.
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Can I send separate messages to different BOCCOs from my smartphone?
Yes. The BOCCO app allows you to manage multiple BOCCO rooms and send a different message to each room.
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I want to get BOCCO connected to a different Wifi network.
Plug in the AC adapter of BOCCO in the area that is accessible to the desired Wifi network.
Open the BOCCO app, clear the settings and enter information for the new network. (We recommend you reset the app for the new Wifi network instead of using the “+Add new BOCCO” (Android) and “Find new BOCCO” (iPhone) feature of the smartphone app.) If you are using the same smartphone that you had used to make the initial connection with the BOCCO, you can continue to use the existing BOCCO room.
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Can I tether BOCCO to a mobile device?
Yes. Note that there may be some mobile routers that do not work with BOCCO.
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Terms of Service
BOCCO Terms of Service is placed here
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Privacy Policy
BOCCO Privacy Policy is placed here
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How do I change my profile picture or name?
Start the app, please open the setting screen from the top right of the gear icon. You can change the profile from "PROFILE" menu hat is at the top.
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I cannot connect to Wi-Fi.
a) Make sure the SSID and password information for your home Wi-Fi network is entered correctly in the BOCCO app. Data are case-sensitive.
b) BOCCO is compatible with IEEE802.11b/g standards. It does not work with other standards.
c) BOCCO only works on a secure Wi-Fi network with a password for access. Check your router settings to make sure it has a password.
d) Reboot your Wi-Fi router. Some NEC Wi-Fi routers require rebooting in order to connect BOCCO to the network.
e) Restart BOCCO as well as the smartphone app. Reestablish a connection between BOCCO and the app.
* If you still cannot connect BOCCO to the app, press the reset button on the back of BOCCO and hold it down for a minimum of 3 seconds. Then, try a) through e) again.
* If all of the above fails and the problem persists, please contact us at (email address) with the Wi-Fi router information, including the make and version of the device.
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App does not recognize the BOCCO.
Perform the following steps.
1)Restart BOCCO by unplugging the AC adapter and plugging it back in.
2)Quit and restart the Android app.
3)Reset the Bluetooth connection.
1.Select “Bluetooth” under “Settings” on your Android device.
2.Select “BOCCO” (or “br”) to open the app details page.
3.Select “unpair” (or an appropriate button to undo the pairing).
4.Restart the Android device.
* When establishing a Bluetooth connection between an Android device and BOCCO, keep them close together, ideally by placing the Android device above BOCCO’s belly.